Our 5-Step Ironclad Commitment® – The PowNat Promise
At PowNat, we’ve been cleaning air ducts for over 60 years. Yet for many homeowners, duct
cleaning is still unfamiliar territory. Unfortunately, this opens the door for untrustworthy
operators to take advantage—offering vague promises, surprise fees, and subpar service.
To protect our customers and bring full transparency to the process, we developed the 5-Step
Ironclad Commitment®. Built on decades of customer feedback and inspired by the best
practices in the home service industry, this commitment ensures you know exactly what to
expect—from your first call to your final result.
Our goal isn’t to make a quick profit on a one-time visit—we earn your trust through repeat
business, referrals, and consistently exceptional service.
Step 1: Real People, Real Answers – No Phone Trees
We guarantee that your call will be answered by a live customer care specialist, not an
automated system. Our team takes the time to understand your needs, provide expert guidance,
and offer a firm, upfront price with no hidden charges or surprise add-ons.
Step 2: On-Time Arrival – Within a 90-Minute Window
We respect your time. That’s why we commit to arriving within a 90-minute appointment
window—not a frustrating 4-to-6-hour gap. Our team values your schedule and communicates
clearly to ensure a smooth service experience.
Step 3: Certified Technicians – No Commissions, No Upselling
Your service will be completed by a highly trained, NADCA-compliant technician who follows
industry best practices and our internal quality standards. Our technicians are hourly-paid—not
on commission, so they’re never motivated to upsell or rush the job. We guarantee a
thorough clean with no extra fees, even if the job takes longer than expected.
Step 4: Transparent Quality Control – Even in Hard-to-See Areas
We regularly perform internal quality checks to ensure our team meets our high standards.
We go beyond just the visible vents—paying special attention to the areas you can’t see,
ensuring your entire system is cleaned properly and professionally.
Step 5: Ongoing Support – We’re Here After the Job is Done
If you have any concerns after your duct cleaning, simply give us a call. There’s no time limit
on your satisfaction. If we can’t resolve the issue over the phone, we’ll send a technician
back—within 72 hours and at no cost to you.
Experience Duct Cleaning with Integrity
With our 5-Step Ironclad Commitment®, you’ll never be left guessing. At PowNat, we bring
clarity, reliability, and professionalism to every home we service. That’s how we’ve built a
reputation as Ontario’s most trusted duct cleaning company.